Please reach us at info@neatcommercial.com if you cannot find an answer to your question.
We offer our clients a personalized list of cleaning supplies tailored to their venues. If desired, on the first cleaning, we can bring our own supplies upon the client's request, subject to an additional charge.
If you need to reschedule or cancel your cleaning appointment, we kindly request a minimum of 24 hour notice prior to the scheduled service. Cancellation fees may be applied if rescheduling or cancellation notice is not received within this timeframe.
Yes, we are committed to environmentally friendly practices. Our green cleaning services prioritize the use of eco-friendly and sustainable cleaning products. These products are non-toxic, biodegradable, and contribute to a healthier indoor environment. If you have specific preferences or concerns related to green cleaning, please let us know, and we will tailor our services to meet your eco-conscious requirements.
We have insurance coverage in place to ensure protection and security. We can provide you with a Certificate of Insurance (COI) upon request.
We accept a variety of payment methods for your convenience, including wire transfer, checks, credit cards, and Zelle. If you have any specific preferences or inquiries regarding payment, feel free to let us know, and we will work to accommodate your needs.
Payment is typically processed after the completion of each cleaning service. We use a secure and convenient payment system, and charges are applied to the payment method on file. For recurring services, invoices are generated either after each session or on a predetermined billing schedule, depending on your preference. Any additional charges, such as those for special requests or extra services, will be discussed and agreed upon before processing.
Certainly! Our cleaning staff receives comprehensive training before taking on any cleaning responsibilities. This training encompasses industry best practices, our specific cleaning protocols, and emphasizes the importance of attention to detail. We prioritize the continuous professional development of our team to ensure they are well-prepared and capable of delivering exceptional cleaning services for our clients. Your satisfaction and the quality of our service are our top priorities.
Our business operates seven days a week with daily hours from 6 am to 12 am. We are available during these times to accommodate your needs and provide our services. If you have any specific requests or inquiries outside these hours, please feel free to let us know, and we will do our best to assist you.